Privacy policy

Privacy Policy

Last Updated: June 30, 2026

Welcome to Janervo ("the Site"). We respect your privacy and are committed to protecting the personal information shared with us while using our website. This document outlines how we collect, use, store, and protect your information in accordance with the applicable laws of the State of Israel. By using the Site, you consent to this Privacy Policy.

1. Who We Are

The Site is operated by Janervo, an Exempt Dealer (Osek Patur), running an online store for home products and decor. For any privacy-related questions, you can contact us using the contact details provided on the Site or via email at: getjanervo@gmail.com.

2. What Information We Collect

When you use the Site or place an order, we may collect information such as:

  • Full name

  • Email address

  • Phone number

  • Shipping address

  • Information provided during customer service inquiries

  • Automatically collected technical information: IP address, browser type, operating system, browsing times, pages viewed, and additional statistical data.

🔒 Good to Know: We do not store your credit card details. Payment processing is handled entirely by a secure, authorized external payment gateway provider meeting the highest industry standards.

3. Purposes of Using the Information

The information is collected for the following purposes:

  • Processing and fulfilling orders

  • Contacting you regarding orders or customer service

  • Providing customer support and responding to inquiries

  • Improving the user experience and website navigation

  • Analyzing website performance and preventing fraud or misuse

  • Complying with legal requirements

  • Sending updates, promotions, and marketing materials (subject to your explicit consent and in accordance with applicable laws).

4. Use of Third-Party Services

To operate the Site and provide our services, we may utilize external service providers, including: payment processors, web hosting services, data analytics, digital marketing, mailing and advertising platforms, cloud services, shipping companies, and technical support.

  • These providers may access personal information only to the extent necessary to perform their services, and they are obligated to maintain confidentiality in compliance with applicable laws.

  • In some cases, information may be processed or stored outside the State of Israel (for example, on Shopify's servers), subject to applicable laws and the data security practices of those service providers.

5. Tracking Technologies and Cookies

The Site uses "Cookies" and similar technologies for:

  • Ensuring the proper and seamless operation of the Site (such as keeping items in your cart or logging into your account)

  • Saving personal user preferences

  • Data security and statistical analysis

  • Tailoring marketing content and displaying relevant advertisements.

You can change your browser settings to block cookies or alert you before they are saved. However, please note that blocking certain cookies may affect the proper functioning of the Site.

6. Marketing Communications

If you choose to join our mailing list, we may send you updates, benefits, promotions, and marketing information via email or other communication channels, based on your consent.

  • You can change your mind at any time: You can opt-out of our mailing list immediately by clicking the "Unsubscribe" link at the bottom of any email or by contacting us directly.

7. Disclosing Information to Third Parties

We do not sell, rent, or trade your personal information with third parties. We will only transfer information to external parties when necessary for:

  • Fulfilling an order (e.g., sharing your address with the shipping company)

  • Payment processing and web hosting services

  • Complying with legal requirements, a court order, or protecting our legal rights in the event of a dispute.

8. Data Security

We implement reasonable, industry-standard security measures to protect your personal information from loss, misuse, or unauthorized access. However, please remember that no computer system or online data transmission is completely immune, and we cannot guarantee absolute protection.

9. Data Retention

Your personal information will be retained in our systems for as long as necessary to provide the services, ensure proper business management, handle disputes, enforce our rights, and comply with legal requirements and accounting regulations in Israel.

10. User Rights

In accordance with the Privacy Protection Act, 1981, every individual has the right to review the personal information held about them in a database, and in appropriate cases, request its correction or deletion. Requests regarding this can be directed to us via the contact details on the Site.

11. Privacy of Minors

The Site is not intended for minors under the age of 18. Purchasing on the Site for minors under this age requires the consent and approval of a parent or guardian.

12. Changes to the Privacy Policy

We reserve the right to update or modify this Privacy Policy from time to time to reflect technological changes, legal updates, or changes in our business operations. The date of the last update will always appear at the top of this page, and the updated version published on the Site is the binding one.

13. Contact Us

For any questions, requests to review your information, or privacy-related inquiries, you are welcome to contact us easily:

  • Via the "Contact Us" page on the Site

  • Directly via email: getjanervo@gmail.com

General Provisions

We are committed to complying with the laws of the State of Israel and providing our customers with a fair, safe, and transparent user, purchase, and service experience. If you believe there is any ambiguity, error, or information requiring clarification or update, we will be happy to receive your inquiry and review it as soon as possible.