Shipping policy

Shipping Policy

Janervo – Home Products

Last Updated: June 30, 2026

1. General

  • 1.1. This document (hereinafter: the "Policy") details the shipping and delivery terms for products purchased on the Janervo website (hereinafter: the "Site"), operated by Naveh Chizin, an Exempt Dealer (hereinafter: "we" or "the Operator").

  • 1.2. This Policy constitutes an integral part of the Site's Terms of Use and should be read in conjunction with them, as well as the Site's Transaction Cancellation and Returns Policy.

  • 1.3. The Site provides shipping services to customers within Israel only and does not offer international shipping.

2. Delivery Areas

  • 2.1. The Operator provides shipping to all regions across the country, subject to the delivery restrictions of the shipping company handling the actual fulfillment.

  • 2.2. Remote areas or locations with limited accessibility (such as certain localities in Judea and Samaria, Eilat and the Arava, or areas designated as "Seam Zone" or "Gaza Envelope") may be subject to longer delivery times and/or different shipping costs, which will be specified during the checkout process.

3. Delivery Times

  • 3.1. The estimated delivery timeframe for products purchased on the Site is 14–21 business days from the date of order confirmation and payment approval (excluding Fridays, Saturdays, holiday eves, and official holidays).

  • 3.2. The stated delivery times are estimates only and may vary based on order volume, delivery location, stock availability, and other factors beyond the Operator's control. We make every effort to meet the estimated delivery schedules, but this does not constitute a guarantee of an exact delivery date.

  • 3.3. If a specific product requires preparation or production time that falls outside the standard timeframe (for example, custom-made or personalized products), this will be explicitly noted on that product's page, and its expected delivery time may exceed the timeframe stated in Section 3.1.

  • 3.4. In accordance with the Consumer Protection Regulations (Remote Sales), 2001, if the Operator is unable to deliver an ordered product within 30 days of its scheduled delivery date, a notice will be sent to the customer. The customer will be given the option to cancel the transaction and receive a full refund, or establish a new delivery date by mutual agreement.

4. Shipping Costs

  • 4.1. The shipping cost will be explicitly displayed to the customer during the checkout process, on the cart page, and/or the payment page prior to completing the purchase. This cost is calculated based on the weight/volume of the order and/or the delivery zone, as applicable.

  • 4.2. The Operator reserves the right to offer free shipping promotions based on a minimum order threshold, as published on the Site from time to time and subject to the specific terms of the promotion.

5. Shipping Method and Order Tracking

  • 5.1. Product delivery is carried out via external courier companies and/or postal services at the Operator's discretion, following the delivery method practiced by that provider (home delivery, designated pickup point, locker, etc.), as presented to the customer when placing the order.

  • 5.2. Upon dispatch of the order, an update will be sent to the customer via email and/or SMS, generally including a tracking number (if available) to monitor the shipment's status on the respective courier's website.

  • 5.3. It is the customer's responsibility to provide an accurate, complete, and correct address when placing the order (including house number, entrance, floor, zip code, and active contact details) to ensure successful delivery. The Operator shall not be held liable for delivery delays, returned packages, or additional fees resulting from incorrect or missing address details, or the customer's unavailability to receive the shipment.

  • 5.4. If a delivery attempt is unsuccessful (e.g., due to the customer's absence), the shipping company will act in accordance with its internal policies (such as a secondary delivery attempt, holding the item at a nearby collection point, or returning the package to the warehouse), and the customer will be updated via the contact methods provided.

6. Delivery Issues

  • 6.1. If the estimated delivery window (14–21 business days) has passed and the order has not yet been received, the customer is kindly requested to contact our customer service (details in Section 7) to resolve the issue before taking any further action.

  • 6.2. In the event that a product arrives damaged or broken due to transit, the damage must be documented immediately (including clear photos of the packaging and the item itself) and sent to customer service as soon as possible to arrange a replacement or store credit, in line with our Returns Policy.

  • 6.3. If a shipment is officially deemed lost by the courier company, the Operator will investigate the issue with the provider and provide the customer with an appropriate solution—either re-shipping the items or issuing a full refund, depending on the circumstances.

7. Contact Information for Shipping Inquiries

For any questions regarding shipment status, tracking, costs, or delivery complications, please reach out to us at:

  • Email: getjanervo@gmail.com

8. Policy Changes

The Operator reserves the right to update this Policy at any time, including delivery timeframes, shipping rates, and available delivery zones, to reflect updates in agreements with logistics providers or evolving business needs. The binding version of this document is the most up-to-date policy published on the Site at the exact time the order is placed.